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How long does the shipping take?

We offer domestic shipping across Canada. Orders are processed with 1-3 days, with delivery expected in 1-10 days, depending on your location.

How much does the shipping cost?

Shipping costs will vary depending on your purchase and the shipping destination. The automatically calculated shipping fee and available shipping method(s) will show up at the checkout page.

We offer free standard shipping for an order over $100 with physical shipping address inside Canada.

Do you ship internationally?

Currently, we only ship within Canada. We may expand our shipping regions in the future.

Are these products manufactured by your sotre?

No, we are a reseller and not the manufacturer of the products listed.
All items are purchased through international suppliers, and we offer them for domestic delivery through our platform.
We offer a curated selection with advanced and aesthetic discovery, to facilitate your portable convenience and freedom.

Do products come with customer support or a warranty?

We do not provide direct customer support or warranty for the products. The products include user manuals in English and other language options, containing usage instrunctions and manufacturer information for support inquiries if needed.

Can I change or cancel my order after it's been placed?

We process orders quickly, so we may not be able to modify or cancel an order once it's submitted. If you need assistance, please contact us as soon as possible via the Contact Us page.

How can I track my order?

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can also log into your account to view your order status at any time.

Do I need to create an account to place an order?

No account is required to place an order. However, creating an account allows you to track orders, view purchase history, and manage your shipping details more easily.

What is the return policy?

We accept returns within 14 days of the delivery date, provided that the product is unopened and in its original packaging. Once your return request is accepted and your returned item arrives, the store will inspect for condition and packaging. If the return is valid, a refund will be processed. Opened or used items, or certain types of items are not eligible for return. If you would like to initiate a return, please read our Return Policy first to self-check your item, and contact us through Contact Us page to start the process.